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In November last year, Co-op Energy were appointed by Ofgem to be the supplier of last resort after GB Energy collapsed. We strived to ensure that the 160,000 customers of GB Energy had consistency and continuity, to make sure that their energy supply was not interrupted as well as honouring their tariffs and credit balances.
At a gala awards ceremony, hosted by Joanna Lumley, we were announced the winner and commended for the way we “bravely took on a high-risk project, providing a retainer of last resort for customers who had nowhere else to turn.
David Heathfield, Head of Customer Experience said: "Being a co-operative makes us different to other energy suppliers, and principles of fairness and looking after our customers and members are in our DNA."
"Brilliant job from customer services, spoken to both ladies, who have both been wonderful each time."Dilip
"Well done GB Energy keep up the good work – so far you are an absolute joy to deal with."Richard
"Could not praise Rebecca and Chara enough, they do a tough job and they have been fantastic."James
Why we can save you money on your energy bills.