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Utility Week Customer Care Award

In November last year, Co-op Energy were appointed by Ofgem to be the supplier of last resort after GB Energy collapsed. We strived to ensure that the 160,000 customers of GB Energy had consistency and continuity, to make sure that their energy supply was not interrupted as well as honouring their tariffs and credit balances.

At a gala awards ceremony, hosted by Joanna Lumley, we were announced the winner and commended for the way we “bravely took on a high-risk project, providing a retainer of last resort for customers who had nowhere else to turn.

David Heathfield, Head of Customer Experienc said: "Being a co-operative makes us different to other energy suppliers, and principles of fairness and looking after our customers and members are in our DNA."

Winner Customer Care Award

What our customers say

"Brilliant job from customer services, spoken to both ladies, who have both been wonderful each time."

From London

"Well done GB Energy keep up the good work – so far you are an absolute joy to deal with."

From Knutsford

"Could not praise Rebecca and Chara enough, they do a tough job and they have been fantastic."

From Doncaster

Cheap Energy! How?

Why we can save you money on your energy bills.

  • We do not spend a small fortune on TV, Radio, or other advertising.
  • We keep our overheads to a minimum.
  • We use efficient online processes as much as possible.
  • We’ve developed solutions to make our customers’ lives easier