Frequently Asked Questions

Price Cap January 2019

What are energy price caps?

Ofgem the regulator, has introduced energy price caps to make sure that customers on a standard variable tariffs, default tariffs and safeguard tariffs, pay what they deem a fair price for their energy.

Will the price caps change?

The first price cap will be set for 3 months, in the future Ofgem will review this every six months and set a limit to how much energy suppliers can charge for unit rates and standing charge. The next two price caps will come into effect on the 1 April 2019 and 1 October 2019.

How are price caps calculated?

Ofgem calculates them based on the latest estimates of cost for each supplier to supply their customers with electricity and gas. This will include the cost of wholesale energy, networks, environmental and social programme and tax.

What are the benefits for you?

Ofgem introducing a price cap means that customers on a standard variable tariff are always going to be paying a fair price deemed by the regulator. If costs to supply energy fall, the cap makes sure the savings are passed to the customer. If the costs rise customers can have peace of mind that any prices rise we may have to make are justifiable, according to the independently calculated cap.

How much is the price cap?

Ofgem has set the final level of the price cap on gas and electricity at £1,137 per year for a typical dual fuel customer paying by direct debit. Ofgem considers a typical customer to be a medium gas user and medium electricity user. A medium user consumes 12,000 kWh of gas and 3,100 kWh of electricity. Different cap levels will apply depending on how you pay, where you live and your meter type.

How will this affect you?

We have aligned our prices to the cap across all regions. As a result, some customers will receive a decrease and some will receive an increase.

Why am I receiving a price increase?

Previously we have had lower prices in some regions, as Ofgem has introduced the cap to a price they believe is fair we have decided to align our costs to the level of the cap in fairness to all customers.

When will the price increase come into effect?

The price cap comes into effect on the 1 January 2019.

What do we think will happen on 1 April for the next price cap?

The price cap for April will be known by early February, based on the current wholesale prices we believe that the prices will rise. The price cap for April will be communicated to customers in February.

Will the terms and conditions of customers tariffs be affected by the price cap?

No, the terms and conditions of the customer’s tariff will remain the same.

Where can I find out more information on the price cap?

Ofgem, the energy regulator has a lot of useful information on their website regarding the price cap and the reason why: https://www.ofgem.gov.uk/energy-price-caps/consumers

Where can I go for free, impartial advice about my energy?

For impartial advice on switching tariff or supplier, you can visit: www.citizensadvice.org.uk/energy or call the Citizens Advice consumer helpline on: 03454 04 05 06.

You can also save money on your energy bill by following a range of energy-saving tips. For simple, practical advice, they can contact our trained Energy Saving Advisers on Freephone: 0800 093 7537.

GB Premium Energy Fix May 19

Why are we moving customers to a fixed product?

As you may be aware, last year Co-op Energy acquired GB Energy supply. Some of our GB Energy customers, like you, have not taken action to choose another tariff since then and have stayed on GB Premium Energy Saver tariff or have moved onto this after your product had come to an end.  To provide certainty to the GB Energy customers, and in line with our Co-operative principles we felt this was the best thing to do. We want to protect you from price rises for a longer period of time and by moving you over to a tariff that comes with an expiry date, we are making sure we have the opportunity later to again remind you of your options.

When will the Tariff change come into effect?

We will be rolling you as a Premium Energy Saver customer onto the fixed product automatically in 2 phases; the weeks commencing 22 January 2018 and 12 February 2018; this will be clarified in your notification. You will also see the previous tariff coming to an end on your bill the day prior to the change and then the new tariff commencing from the above dates. This is the only change to confirm you have moved onto a new tariff that has a fixed end date with no exit fees.

Is the tariff open to all customers?

No, the tariff will only be available for existing Premium Energy Saver customers on all fuel types. This tariff is restricted to the ‘deemed’ GB Energy customers.

What is different in this Tariff?

GB Premium Energy Fix May 19 is a fixed tariff ending on 31 May 2019, which means for this period customers will be protected from any price increases.

Will there be any exit penalties?

No, there are no exit penalties if you wish to switch away from this Tariff.

What payment methods are available?

You will be able to pay by Direct Debit and payment on receipt of bill (PoRoB) on this Tariff.

I’m a prepayment meter customer. Can I switch to the tariff?

No. The tariff is not available to prepayment meter customers.

Is there any price increases?

The new GB Premium Energy Fix May 19 will honour the same unit rates as the Premium Energy Saver. At the end of the tariff you will then be offered a new default fixed tariff or roll onto our SVT, Green Pioneer.

Are all Premium Energy Saver customers moving to the fixed Tariff?

Yes, all GB customers who are on the current Premium Energy Saver SVT as at 31 December 2017 will be moved over to this fixed product.

What options do I now have?

    You will have three options:
  • Do nothing and rollover to our GB Premium Energy Fix May 19 tariff. The change will come into effect in the weeks commencing 22 January 2018 and 12 February 2018.
  • Select one of our latest fixed-term contracts. They can do this now by visiting www.gbenergysupply.co.uk/account/login. The majority of the alternative fixed products will have exit fees but may show a saving to the customer against this fixed tariff.
  • Switch to another supplier. All we ask is that customers settle any outstanding bills with us before they leave.

When are you telling customers about the Tariff change?

We will begin informing customers from the 15 December 2017.

Will the Terms and Conditions of the tariff be affected by its change to fixed?

Customers will be moving to a new tariff and therefore new Tariff Terms & Conditions will apply. The customer will be moving from a variable product to a fixed term contract and all rates will remain the same.

How do I provide meter readings on my tariff?

You can provide meter readings through their personal online account:www.gbenergysupply.co.uk/account/login.

Terms & Conditions

General Terms & Conditions Update December 2017

Topic Change
Changing the Contract Minor update to help customers identify when we would update the contract.
Climate Change Levy Definition added to clarify what Climate Change Levy is and added to 'Our Prices and Charges' to clarify when it is applied in relation to our charges.
Contact Us Section Dedicated area added to capture the contact details of both Co-op Energy and GB Energy Supply to assist you making contact with us.
Contents Page Added to help you navigate the contract.
Credit Check Additional information has been added to the contract to clarify when and how we will apply and use a security deposit, this includes where we will provide information to credit reference and fraud prevention agencies.
Debt Assignment Protocol (DAP) Included within the contract to explain how we will manage the DAP with our prepayment (Payment in advance) customers.
Deemed Contract We have added additional deemed contract options that affect which deemed product customers can be on. Customers will be notified within their Welcome Letter which deemed tariff is being applied.
Deemed Rate definition Added to the contract.
Default Fixed Tariff With the recent regulatory changes imposed on suppliers we are now able to offer a Default Fixed Tariff that customers can be moved onto at the end of their existing fixed term agreement.
Exit Fee Added within the contract for clarity and consistency with other communications.
Force Majeure Definition Added to contract.
Green Deal Additional information included within the contract to support Green deal customers payment plans associated with their electricity charges.
Making a Complaint, Ombudsman Services and Independent Advice Dedicated section updated to make it easier for customers to get the correct contact information.
Metering Equipment Updated to include:
  • Meter read requirements for both Direct Debit, Payment on receipt of bill and prepayment customers.
  • Smart Meter Set - consent for us obtaining and using your data for the purposes of settlement and forecasting, energy efficiency saving, potential suitable products and theft.
Network Operator(s) – national terms of connection Adaptation of previous information, including a dedicated section for terms of connection included.
Non-Domestic Premises Definition added for clarity.
Notices Updated to include email acceptance of Notices from customers.
Prepayment Meter Additional information on prepayment, including:
  • Where you can find prepayment information on our website.
  • That we will not provide bills for prepayment but statements for Prepayment customers.
Prepayment Meter Definition Added within contract to provide clarity regarding a smart meter operating as prepayment / payment in advance.
Regular Charges General update to the description and make up that forms our Regular Charges.
Safety and Emergencies Dedicated section within the 'Contact us' section to enable customers to find emergency information easier.
Smart Meter Definition Added from Smart Energy GB website to provide clarity on what is a smart meter.
Standard Variable Definition Amended as per section 17 of Contract.
Standard Variable Tariffs Clarification added to explain what a Standard Variable Tariff is, including the payment terms and contract end date.
Warrant Cost Recovery Added clarity that reasonable costs associated with a warrant will be recovered as Additional Charges.
Your Information Updated link to our Privacy Policy where customers can find information on and additional theft requirement added that we may share your data where required to do so in relation to theft.

Change of Direct Debit Account

Who are The Midcounties Co-operative?

Co-operative Energy belongs to The Midcounties Co-operative, the largest independent co- operative in the UK. The Midcounties Co-operative operate in a number of industries, including Food, Childcare, Funeral, Flexible Benefits, Healthcare, Travel and of course Energy.

Who are First Capital Cashflow?

First Capital Cashflow are an approved payment processing service that managed your Direct Debit payment for GB Energy Supply. This change will now mean The Midcounties Co- operative will collect your payments direct.

I thought Co-op Energy already took my Direct Debit payments?

Co-op Energy have been responsible for collecting your Direct Debit payments since November 2016 but have not been collecting your payments direct.

What change will I see?

The only change you will see is the name on your Bank or Building Society statement will change from ‘CO-OPERATIVE ENERG’ to ‘CO-OP ENERGY’, followed by your customer reference number. You may also see a comment on your Bank statement advising you of the final payment under the old name, and the first payment under the new name.

Will I still be protected by the Direct Debit Guarantee?

Yes, you will still receive the Direct Debit Guarantee. You can find out more about this here.

What do I need to do?

You do not need to do anything. Please be assured this change will not affect the service you receive in any way.

Making a Complaint

If we have let you down…

We aim to provide you with the best possible customer service. The Customer Service Advisors are trained to offer you the best experience and will do their best to help and assist with any complaints you may have.

Our aim is to resolve customer complaints within 2 working days, however, some complaints may be more complex and may take longer. You can raise a complaint by:

  • Giving us a call on 0800 6444 451 (Monday to Friday 8am – 8pm Saturday 9am – 4pm)
  • Email us
  • Write to us at: GB Energy, 523 Garstang Road, Broughton, Preston, PR3 5DL

To view our complaints management process in full, please click here.

You can also obtain a copy of our complaints handling procedure by phoning us on 0800 6444 451 or by emailing us.

Consumer help and advice

It’s easy to get free, independent and impartial advice so that you “know your rights” as an energy customer.  You might want to get a better deal, find out how to make a complaint, get advice about the quality of your electricity or gas supply, or ask to help if you’re struggling to pay your bills.
To "know your rights", visit Citizens Advice for up to date information or contact the Citizens Advice consumer service on 03454 04 05 06.
To talk to a Welsh speaking adviser please telephone 03454 04 05 05 or visit the Citizens Advice website.

For free advice on ways to cut the amount of energy you are using, speak with our trained energy saving advisors on 0800 093 7537.
Our complaints procedure is governed by The Gas and Electricity (Consumer Complaints Handling Standards) Regulations 2008. A copy of these Regulations can be found here. If you would like a hard copy of these regulations you can buy these from The Stationery Office (TSO). The TSO has an online bookshop here or by calling 0870 600 5522.

GB Safe and Secure

Why have you increased your energy prices?

As you are aware Ofgem, the energy regulator, introduced a price cap for customers in receipt of the Warm Home Discount payment and we moved you to our GB Safe and Secure tariff. Ofgem adjusts the level of the price cap on 1 April and 1 October each year to reflect any changes in energy supplier’s costs.

On 1 October 2018 Ofgem are raising the price cap to reflect rising wholesale energy costs. It is with regret, it is necessary for us to increase our charges to ensure we are operating at a sustainable level and can continue to provide you with the service you deserve.

When will the price increase come into effect?

The price rise will come into effect on 1 October 2018. We are informing customers of the change well in advance so you have time to review the changes and make any changes you feel necessary before the price increases takes effect.

What is the annual average price of the GB Safe and Secure tariff now?

On average, GB Energy dual fuel customers on the GB Safe and Secure tariff will increase from £1,088 to £1,129 per annum. The average cost is calculated using the Ofgem average consumption figures of electric 3,100 kWh and gas 12,000 kWh per annum.

What options do I now have?

You now have three options:

  • Do nothing and remain on our GB Safe and Secure tariff. Your increased prices will come into effect on 1 October 2018.
  • Select one of our latest fixed-term contracts. You can do this now by visiting: https://www.gbenergysupply.co.uk/account/switch or calling on Freephone: 0800 6444 451.
  • Switch to another supplier. All we ask is that you settle any outstanding bills with us before you leave.

How do I switch to another GB Energy tariff?

To switch to another tariff, you can login to your My Account and select the tariff change feature. Here you can conduct a comparison to see if you could save on another of our products. Visit https://www.gbenergysupply.co.uk/tnc-domestic-tariff to see our full list of tariffs and their terms and conditions

Will the terms and conditions of the tariff be affected by the price increase?

No, the terms and conditions of our GB Safe and Secure tariff will remain the same.

Where can I go for free, impartial advice about my energy?

For impartial advice on switching tariff or supplier, you can visit: www.citizensadvice.org.uk/energy or call Citizens Advice consumer helpline on 03454 04 05 06.

You can also save money on your energy bill by following a range of energy-saving tips. For simple, practical advice, you can contact our trained Energy Saving Advisers on Freephone: 0800 093 7537.

Ways to pay

How do I make a payment?

All new customers pay by Direct Debit, however, if you need to make a payment outside of your regular monthly Direct Debit, please use one of the following options:

OPTION 1:

The easiest way to make a payment is by credit or debit card through your online account. To make a payment, simply log into your account, go to the ‘My Payments’ section, click on the ‘Make a payment’ button and follow the on-screen instructions.

Login

OPTION 2:

You can make a payment by calling our secure payment line on 0800 096 4416, available 24 hours a day.

OPTION 3:

To pay using online banking or in your local branch, please use the following details:.

  • Account name - The Co-operative Energy (GBES)
  • Account number - 13019845
  • Sort code - 20 53 63

If paying by cheque, please make all cheques payable to The Co-operative Energy (GBES) and send to GB Energy Supply, First Floor, 523-527 Garstang Road, Preston PR3 5DL.

Please ensure you include your account number as a reference on any payments or on the reverse of any cheques.

Personal account

I can't log into My Account. How do I access it?

If you are a registered customer of GB Energy Supply you will have an online account with us. If you are unable to log into your account due to a password problem, you should request a new one.

This link will direct you to reset your password: https://www.gbenergysupply.co.uk/account/forgotten-password

You should receive your forgotten password soon after completing these steps. A new password will be sent to the email account you registered with. If you fail to receive a new password, make sure you have used the correct email account. If the problem should continue please contact customer services.

Where can I find my customer number?

Your customer number can be found top right of any of the letters we have emailed to you. Or, in your GB Energy Supply online account under 'My Account'.

How often will I receive a statement?

If you pay by direct debit, we'll collect your payments monthly and send you an annual statement.

Where can I get independent consumer advice on energy?

You can get free independent advice from the Citizens Advice consumer service on how to: Visit www.citizensadvice.org.uk/energy or call 03454 04 05 06.

How can I manage my account?

You can update your account details & provide meter readings in the 'My Account' section. Simply register to manage your account online, using the account details shown in your welcome email.

When can I contact you?

Our customer service department is open Monday to Friday 8:00am – 8:00pm (closed on public holidays) and Saturday 9:00am – 4:00pm.

I'm having difficulty viewing my bill

If you're experiencing problems when trying to view your bill, we often find that this is due to one of the following reasons:

1. You might need to change your browser settings, which allows you to view PDFs online. The following link will explain how to do this: Display PDF in browser

2. You may need to upgrade the PDF reader you are using. You can do this here: Adobe Acrobat Reader DC

3. There could be another issue with the software you're using; you can find out how to fix these issues here: Solutions to common issues viewing PDFs from a website. If you're still experiencing problems, you can get in touch through our contact page.

Meter readings

How do I submit my meter reading?

The easiest way to provide us with a meter reading is to log onto your online account, where you can update your meter reading details.

Login

You can provide your readings by calling our automated meter reading line on 0800 046 7003, available 24 hours a day.

If you’d like to speak to us about your meter readings, you can contact us on 0800 6444 451. Lines are open Monday to Friday 8:00am – 8:00pm (closed on public holidays) and Saturday 9:00am – 4:00pm.

Smart Meters

Are your Smart Meters available in my area?

We'll contact you to let you know when we're installing in your area. If you've not heard from us yet, unfortunately we're not yet ready to install where you live.

What is a Smart Meter?

A Smart Meter is a new type of meter which gives you more information on the energy you use in your home and will let you know the cost of the energy you use. A Smart Meter will also communicate directly with your supplier, which means there are no more meter readings to provide and bills which are based on the amount of energy you use, rather than estimates.

How do I arrange for a Smart Meter to be fitted?

We'll contact you to let you know when we're installing in your area. Once we've contacted you, simply follow the instructions we provide to arrange an installation date that's suitable to you.

Will I get new smart meters for both gas and electricity?

Yes. You'll only need one smart energy monitor though, as it'll show both your gas and electricity use and give you an idea of how much they're costing you.

Do I have to pay for my smart meters?

No, all Smart Meter installations are free of charge.

Will I be on a different tariff when I get my smart meters?

No, you don't need to change your tariff.

Where will the meter be fitted?

In most cases it will be in the same place as your current meter. Where this isn't possible your installer will discuss the options available to you.

Do I need to do anything before my installation?

No, but it's helpful if you can ensure your meters are easily accessible, and if there's anything you think we should be aware of that might make the installation difficult, such as an unusual meter location, please let us know. It's also a good idea to switch off your electrical appliances before we arrive, especially items such as computers.

Will my Smart Meter still work if I leave GB Energy?

Yes, your meter will still work regardless of energy provider, however, if the provider you've moved to does not offer a Smart Meter service you may not be able to use some of the features of your meter.

Bills & Payments

How can I pay?

All new customers pay by Direct Debit, however, if you need to make a payment outside of your regular monthly Direct Debit, please use one of the following options:

OPTION 1:

The easiest way to make a payment is by credit or debit card through your online account. To make a payment, simply log into your account, go to the ‘My Payments’ section, click on the ‘Make a payment’ button and follow the on-screen instructions.

Login

OPTION 2:

You can make a payment by calling our secure payment line on 0800 096 4416, available 24 hours a day.

OPTION 3:

To pay using online banking or in your local branch, please use the following details:.

  • Account name - The Co-operative Energy (GBES)
  • Account number - 13019845
  • Sort code - 20 53 63

If paying by cheque, please make all cheques payable to The Co-operative Energy (GBES) and send to GB Energy Supply, First Floor, 523-527 Garstang Road, Preston PR3 5DL.

Please ensure you include your account number as a reference on any payments or on the reverse of any cheques.

Can I change the date of my Direct Debit?

Your initial direct debit payment has to be taken a week before your supply start date. However, for all subsequent direct debits the date on which it is taken can be changed.

To change the date of your direct debit call: 0800 6444 451.

How often will you bill me?

If you pay by direct debit, we'll collect your payments monthly and send you an annual statement. You can also check your statements on My GB Energy Supply. Alternatively, if you prefer to pay on receipt of a bill. We'll take into account any meter readings provided.

When will you reassess my direct debit payments?

We'll look at your meter readings, together with industry data on an ongoing basis, and automatically reassess your direct debit payments. You'll see details of any changes in your six-monthly statement.

How do I change my bank details?

Please call our customer services team on 0800 6444 451.

How can I keep my Direct Debit payments in line with my energy use?

We take into account your meter readings, industry data and seasonal variations to assess your direct debit amount. Should you feel that it does need amending please contact our support team via our enquiry form at https://www.gbenergysupply.co.uk/contact

What is your refund policy?

From time to time, you may find that your account is in credit; this may be due to changes in your actual usage, especially through the warmer months. If your credit amount is equal to, or less than two month’s Direct Debit payments, we recommend keeping this credit on your account to pay for future usage and to avoid the possibility of creating a debit balance later on in the year.

If you would like a refund on credit which has built up on your account, simply contact our team on 0800 6444 451 and we’ll arrange a refund for you. Typically, refunds take around a week to process.

Please note, when you contact us, we’ll take an up to date meter reading, which may affect the value of the credit on your account.

What are standing charges for?

Standing charges cover costs like meter reading, maintenance and the cost of keeping you connected to the network, and in the case of gas, the emergency gas service.

What is a Tariff?

A tariff is the pricing structure that GB Energy Supply charges for its gas and electricity. It is divided into two parts: the 'fixed charge' for supply of energy to your premises and the 'variable charge' for the amount of energy you use. For more information about GB Energy Supply's tariffs please visit our Tariff page.

When will I get my final bill?

If you are leaving GB Energy (part of Co-operative Energy) the industry process is for your new supplier to ask for your opening read. These readings will then be sent by your new supplier to a company who will validate your readings (there is one company who deals with gas and another one for electricity). This should take 6 weeks or less.

They would then send the validated readings back to your new supplier and also to GB Energy (part of Co-operative Energy). As soon as we get both through (if you are dual fuel) we will produce the final statement or straight away if just Gas or Electricity only customer.

Moving home

What do I need to do when I move home?

If you’re moving home, please log onto your online account and visit our ‘Moving Home’ section. Here, you’ll be able to easily provide all the information we need on your home move and arrange your energy supply at your new home.

Login

If you’d like to speak to us about your home move, you can contact us on 0800 6444 490. Lines are open Monday to Friday 8:00am – 8:00pm (closed on public holidays) and Saturday 9:00am – 4:00pm.

In an emergency

I can smell gas – what shall I do?

You may have a gas leak, follow the below procedure if you suspect a leak:

• Open all the doors and windows as wide as possible. Leave them open until the leak has been fixed
• Don't light any matches, cigarettes or other naked flames
• Don't use any electrical switches
• Call the National Gas Emergency Line on 0800 111 999
• If there's a fire, call 999
• Make sure somebody will be in the property when the engineer arrives

Who do I need to contact about a power cut?

If you experience a power cut please call your electricity distribution company. They look after the cable connecting your home to the national grid.

If your electricity distribution company identifies that there is not a problem with your supply, there could be a fault internally and you will need to call an electrician.

Find your local electricity distribution company in the Emergency Numbers page.

Saving energy

Can you help me save energy?

Yes, view our energy-saving tips for ideas on how to reduce your bills further.

Can I monitor how much energy I'm using?

Our annual statement provides a breakdown of your energy use. We don't currently offer smart meters, so we recommend using a standalone energy monitoring device to keep track of your day-to-day usage and find ways to reduce it.

Environment

What is renewable energy?

Renewable energy comes from sources such as the sun, wind or flowing water that can generate electricity with little or no impact on the environment. Renewable energy sources are either inexhaustible or renew themselves quickly. They are a cleaner alternative to fossil fuels like coal, which are a finite resource and can cause pollution. The most environmentally friendly fossil fuel is natural gas.

What does 'carbon neutral' mean?

Burning fossil fuels produces carbon dioxide (CO2). If you offset the amount of CO2 released, for example by capturing and storing an equivalent amount, you become 'carbon neutral'.

GB Energy, Part of Co-operative Energy

What happened to GB Energy Supply?

GB Energy Supply Limited entered into administration in November 2016. Customer accounts were transferred to Co-operative Energy through a process set up by Ofgem, called Supplier of Last Resort. As part of this process, Cooperative Energy made the decision to retain the GB Energy Supply brand and to keep all existing GB Energy Supply customers under their existing contracts and terms.

I’ve cancelled my Direct Debit, what should I do?

You can reinstate your Direct Debit by logging into your online account and re-entering your bank details. Alternatively, contact us on 0800 6444 910.

I have credit on my account, will this be affected?

No, any credit (or debt) on your account will not be affected by these changes.

Who should I contact regarding my account?

You should continue to contact GB Energy Supply as usual. Details on how to contact us can be found here.

Extra questions

Can you offer me the Warm Home Discount?

The Warm Home Discount scheme is a Government initiative that encourages domestic energy suppliers to provide direct and indirect support for customers that need it the most.

There are 2 elements to this scheme: the Core Group and the Broader Group. They are both designed to help our most vulnerable customers stay warm this winter.

Core Group customers are those who receive the Guarantee Credit element of Pension Credit – even if you receive the Savings Credit too.

If you receive this benefit the Department of Work and Pensions (DWP) will write to you between September and November 2017 to confirm if you're entitled to the discount and what you need to do next. You don't need to contact us to Register for the scheme.

For Broader Group support, you will need to meet certain criteria to be eligible, and then you will need to apply.

You can find more information and apply for our Broader Group scheme here https://www.cooperativeenergy.coop/reduce-your-bills/whd/

Where can I find out about my rights as a customer?

You can get free independent advice from the Citizens Advice consumer service on your rights as an energy consumer.

Visit www.citizensadvice.org.uk/energy, call 03454 04 05 06 or download their guide to knowing your rights.

*Supplier cost index published 19/01/17
**The price increase/decrease is the average increase/decrease based on Ofgem’s national average energy consumption of 12,500 kWh for gas and 3,100 kWh for electricity.