Cookies

What are cookies?
A cookie is a piece of information stored in a small file which is sent to and from web pages. They can be used to identify that you've visited websites before and some will be stored on your computer by your web browser. They are anonymous, so they don't store any personal information of any kind.
How does GB Energy Supply use cookies?
We use both cookies and / or tracking tags to understand how people use our websites and to help us to make your experience of our websites better. Some of them are essential for our websites to work properly.

For measuring web traffic we use a program called Google Analytics, which in turn uses cookies to help us find out how many people visit our websites, which pages and parts are most popular, how long people spend in each area and what information people are searching for. All this insight helps us to understand how we can improve our websites.

For logging into GB Energy Supply websites our customers and employees can log into all our websites and so we use cookies to track that they are logged in and what areas of the sites they use most.

For the content on our websites we use short-term cookies to recognise your PC as you move around our site and that any information you have entered, for example into search boxes, is remembered the next time you visit us.

How can I manage my cookies and where can I find more information?
If you don't want us to use cookies in your web browser, you can remove them from your computer or change your browser settings so that it either blocks cookies altogether or asks you if you'd like to accept them from some websites. As we mentioned earlier, some of our cookies are essential for our websites to work properly, particularly our "Quote & Switch" functionality and our accountmanagement website "MyGB".

The internet industry body, the Internet Advertising Bureau has set up a website to provide information and advice on cookies, tags and behavioural advertising http://www.youronlinechoices.com/uk/ and another trusted source which gives information about how to delete and control cookies is by the law firm Pinsent Masons http://www.aboutcookies.org/.

If you have any other questions please visit our Contact Us page and we'll do our best to help you.